GayaKaya takes your privacy seriously. This document explains in detail how we collect, use, store, and protect your personal information every time you use our platform.
Our Privacy Commitment
Before reading the full policy, here is a summary of how gayakaya protects the information and privacy of every player who trusts our platform.
All data transmitted between your device and gayakaya's servers is protected by the same industry-grade SSL encryption used by leading banks in Malaysia.
GayaKaya has never and will never sell, rent, or trade your personal information to any third party for marketing purposes without your explicit consent.
We only collect information that is strictly necessary to provide our services to you. No excessive data collection beyond what is relevant to the platform's purpose.
You have the full right to access, correct, or request deletion of your personal data from GayaKaya's systems — easily through our support team.
Your data is retained only for as long as necessary for the stated purposes or as required by law. After that period, data will be securely deleted.
In the event of any data breach affecting your information, GayaKaya will notify you within the timeframe prescribed by applicable legislation.
This Privacy Policy ("Policy") explains our data protection practices GayaKaya regarding information collected through gayakaya.com and all related services. It should be read alongside Terms and Conditions By using the gayakaya platform, you agree to this Privacy Policy in full.
GayaKaya understands that player trust in our platform depends not only on game and financial security, but also on how we handle their personal information. Privacy is not merely a legal obligation for us — it is a core value that shapes how we operate.
This Policy covers all aspects of your personal data processing — from information you provide when registering, to data collected automatically while you use the platform, through to how we use that information to enhance your experience.
Our Commitment: GayaKaya operates to strict international data protection standards and continuously strives to exceed the minimum legal requirements in safeguarding our players' privacy.
GayaKaya collects several categories of personal information depending on how you interact with our platform. Below is a detailed breakdown of the types of data collected:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, identification number, KYC document images | Account registration & KYC verification |
| Contact Data | Email address, phone number, residential address | Account registration & profile updates |
| Financial Data | Bank account number, e-wallet details, transaction history | Deposit & withdrawal process |
| Technical Data | IP address, browser type, operating system, session data | Collected automatically during use |
| Gaming Data | Game history, game preferences, betting records | Platform activity |
| Communication Data | Support chat transcripts, survey responses | Interactions with the support team |
Data Minimisation Principle: GayaKaya only collects data that is genuinely necessary. We do not collect sensitive information such as political views, religious beliefs, or biometric data beyond what is required for identity verification.
GayaKaya uses your personal data for lawful and transparent purposes. Each use of data has a clear objective and will not be used for any other purpose without notifying you.
GayaKaya processes your personal data on one or more valid legal bases depending on the situation. Transparency on this matter is important to us:
GayaKaya does not sell your personal data. We may share certain information with selected third parties only in the following situations and under strict controls:
Data Processing Agreement: Every third party that receives your personal data from gayakaya is required to sign a data protection agreement ensuring they handle your information to the same standard of protection we uphold.
GayaKaya uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the GayaKaya platform.
GayaKaya retains your personal data for as long as your account is active or as needed to provide services to you. After account closure, we may retain certain data for a period prescribed by applicable law for compliance, dispute resolution, and fulfilment of legal obligations.
To protect your personal data, gayakaya has implemented comprehensive technical and organisational security measures:
Shared Responsibility: While gayakaya takes all reasonable steps to protect your data, the security of your account password is a shared responsibility. Please use a strong password and never share your login credentials with anyone.
As a gayakaya player, you have several important rights regarding your personal data. We respect each of these rights and provide straightforward channels for you to exercise them:
Request a copy of the personal data GayaKaya holds about you at any time.
Request correction of inaccurate or incomplete data in your records.
Request deletion of your personal data, subject to legal retention obligations.
Object to the processing of your data for direct marketing purposes or legitimate interests.
Request restriction of your data processing under certain circumstances defined by law.
Receive your personal data in a machine-readable format for transfer to another platform.
To exercise any of the above rights, please contact the gayakaya support team via live chat, available 24/7. We will process your request within 30 days of receipt.
In conducting international operations, GayaKaya may transfer your personal data to servers or partners located outside Malaysia. When such transfers occur, GayaKaya ensures that protection equivalent to or greater than Malaysian legal requirements is applied through mechanisms such as:
The gayakaya platform is exclusively for individuals aged 18 and above. We do not intentionally collect, process, or store personal data from individuals under the age of 18.
If gayakaya determines that personal data has been collected from an individual under 18 without proper age verification, that data will be deleted immediately and the associated account will be closed. Parents or guardians who believe their minor child has registered on gayakaya are encouraged to contact us right away.
Age Verification: GayaKaya applies a robust KYC verification process to ensure all members meet the minimum age requirement of 18 years before being permitted to play with real money.
The gayakaya platform may contain links to partner websites or game providers. This Privacy Policy applies only to information collected through the gayakaya platform. gayakaya is not responsible for the privacy practices or content of third-party websites you visit through those links.
We encourage you to read the privacy policy of every website you visit, especially before providing any personal information.
GayaKaya reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material amendments are made, we will notify you via in-platform notification or email at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page always reflects the currently effective version of the policy. Continued use of the gayakaya platform after any amendment takes effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how GayaKaya handles your personal data, our team is ready to assist through several channels:
All data rights requests will be processed within 30 calendar days of receipt. We may require identity verification before processing certain requests to ensure the security of your account.
Understanding how we protect your data lets you play with greater peace of mind. Register today and experience a platform that puts your privacy and security first.